How to answer members' questions ?
To answer your members' questions, please follow the steps below.
When your members ask you a question in one of your lessons, the procedure for answering them is the same.
Step 1: Go to the "Questions" tab
Click on "Community" and then click on "Questions" in the sidebar.
Step 2: Choose a question
When a question is asked by one of your members, it will appear in the "Questions" tab.
In this example, a member has asked a question:
- In the program "Meditation"
- In the lesson "Lesson 1"
- The title of his question is "Book recommendation".
Click on "See" to answer it.
Step 3: Answer the question
You will be redirected to your member's question in the Community.
The following information will appear:
- Where the question was asked (Program, Section, Lesson)
- The question and the member's identity (in this example, Ronald Member is asking a question)
- The status (resolved or unresolved), date and number of views of this question
- The field for answering the question
Step 4: Post your answer
By clicking on "Comment", your answer will appear below the member's question.
The member will then receive notification by email and in their SchoolMaker portal.
In this example, Ronald SchoolMaker has answered Ronald Member's question.
Other members or administrators of your school can also add comments following your reply.
Step 5: Validate your answer
You need to validate your answer for the question to be considered as "solved".
Click on the little toggle next to your answer.
Your answer will then appear on a colored background in the Community.
The question is now considered as "solved".
The question will then disappear from the list of questions in step 2.
Your answer will also be added to the "Solutions" tab under the relevant lesson in your program.
